Terms & Conditions

These terms apply to newsoftsolution.com, customer accounts, consultation requests and professional services supplied by New Soft Solution B.V., KvK 42137111, VAT NL869886344B01, Fluitekruidweg 257, 1508 AG Zaandam, The Netherlands. A signed agreement, accepted quotation or statement of work prevails where it expressly differs from these website terms.

You must provide accurate information, protect your credentials and notify us of suspected misuse. Customer accounts are for consultation and application functions and do not grant employee timetable access. Employee and Super Admin functions require an authorised role. Do not bypass access controls, probe vulnerabilities, introduce malicious code, overload services, impersonate another person, scrape restricted data or upload unlawful or harmful material.

A consultation requires a signed-in customer account. Available times are calculated from administrator-configured office hours, existing active bookings and the selected duration. Durations are 60, 90 or 120 minutes. Only displayed available times may be requested. A customer may have only one active or upcoming consultation and must cancel it before creating another. If a selected time becomes unavailable, the application may offer nearby alternatives. A submitted request is not a separate services agreement and may be reviewed, confirmed, rescheduled or cancelled by New Soft Solution where reasonably necessary.

Scope, deliverables, assumptions, dependencies, milestones, fees, taxes, payment dates, acceptance and support are defined in the applicable written proposal or agreement. Estimates are not fixed prices unless expressly stated. The client must provide timely decisions, lawful content, access and accurate requirements. Changes may affect cost and timing and require written agreement.

Each party retains its pre-existing materials, tools, methods and intellectual property. Ownership or licence rights in project deliverables are governed by the applicable agreement and normally become effective only after full payment. Third-party and open-source components remain subject to their own licences. The client warrants that material supplied to us may lawfully be used for the project.

We aim to keep the website reliable but do not guarantee uninterrupted or error-free availability. Maintenance, security events, networks and third-party services may affect operation. External links, Google Maps, email delivery, hosting and other third-party services are governed by their providers. Help answers are informational website guidance and are not professional, legal or binding project advice.

Each party must protect confidential information received for a business relationship and use it only for the agreed purpose. Personal data is handled as described in the Privacy Policy and, where required for client services, an appropriate data processing agreement.

Nothing excludes liability that cannot legally be excluded. Subject to mandatory law and any written agreement, New Soft Solution is not liable for indirect or consequential loss, loss of profit, revenue, opportunity, goodwill or data. Any agreed liability limit and available insurance apply as stated in the relevant contract. Users remain responsible for backups, credential protection and decisions made from general website information.

We may suspend access reasonably necessary to address security, unlawful use, non-payment, material breach or technical risk. Account or service termination does not remove accrued payment obligations, confidentiality duties, intellectual-property provisions or rights relating to earlier breaches.

Dutch law applies, subject to mandatory consumer protections and any different jurisdiction clause in a signed agreement. Parties should first try to resolve concerns in good faith. Contact: info(at)newsoftsolution.com, +31 6 8754 5440.